Frequently Asked Questions
Following are just some of the housecleaning service FAQs we frequently hear regarding our household cleaning services and our answers to each. Not every household cleaning service FAQ can be covered here. If you have a question not represented on this page, please feel free to contact us at 908.996.4277. We will happily address all cleaning service questions so that you can feel at ease when contracting with Maid for Jersey to meet your residential cleaning needs.
The Security of Your Home
All household cleaning workers at Maid for Jersey are employees, and all our employees are bonded and insured. This bonding and insurance are for your peace of mind and for your protection.
While each cleaning company is different, Maid for Jersey offers several options for accessing your home while you are at work depending on your level of comfort:
- You can can provide Maid for Jersey with a key to your home.
- If you have a garage keypad and code, you can provide Maid for Jersey with the access code.
- If you work locally and feel more comfortable, you can arrange a time to meet your Maid for Jersey cleaning team at your home on the day of your service so you personally are able to open the door. Then, either we can lock the door behind us or you can be present during the cleaning service.
Each residential cleaning company has its own policy but, at Maid for Jersey, if a homeowner or renter provides us with a key to their residence, that key is never labeled. Instead, the key is numbered and securely locked up at our office until the day of your scheduled cleaning service.
Cleaning Supplies
It depends on the individual cleaning company. The Maid for Jersey cleaning team will bring our natural products and cleaning supplies. Our clients, however, provide their own trash liners. Additionally, if clients have a special product they would prefer Maid for Jersey use to clean their home, they will need to provide that product and leave it out for the cleaning team’s use.
Cleaning Charge and Payment Options
Some residential cleaning companies charge by the hour and some by the job. Although there are advantages and disadvantages of the various methods for establishing residential cleaning prices, i.e., hourly versus job rates, Maid for Jersey feels that it is most appropriate to price a cleaning service by the job. Charging by the job allows the Maid for Jersey cleaning team to spend as much time in your home as is required to ensure a quality cleaning job every time.
Different housecleaning companies have different policies regarding payment. At Maid for Jersey, we accept checks, cash, credit cards and, of course, Maid for Jersey’ gift certificates! Payment is always due at the time of service unless other arrangements are made in advance, i.e., discounted pre-paid services.
All payments should be left in the residence on the day of a client’s scheduled service. The payment may be placed in an envelope and sealed. Please note that there is a fee (currently $35) for all returned checks.
Cleaning Schedules
Often there are fees incurred with cancelling a house cleaning service. At Maid for Jersey, we have a $35 cancellation fee. In order to avoid this fee, we request customers provide at least 24 hours’ notice when canceling a scheduled cleaning service. If the cancellation is caused by an emergency, however, the $35 cancellation fee may be waived.
Customer Satisfaction
Each residential cleaning service deals with customer satisfaction in their own way. At Maid for Jersey, customer satisfaction is guaranteed. If you are not completely satisfied with the household cleaning job that was done in your home, we have not done our job correctly. If you are not happy, we are not happy.
If for any reason you are not satisfied with the cleaning done by our cleaning team, Maid for Jersey requests that you call us within 24 hours. We then will do whatever is within our capability to rectify the situation such as re-cleaning an area, etc., at no charge to you.
The Gift of a Clean Home
Maid for Jersey offers gift certificates for all our house cleaning services. Please call the office at 908.996.4277 or email us.
If you have any additional questions regarding Maid for Jersey and the services we offer or the methodology of delivering our cleaning services, please do not hesitate to contact us via telephone or email.